Shipping policy

Delivery
Delivery rates are based on minimum spend and distance.

  • Standard deliveries take place Tuesdays to Saturdays, 8am–12pm. You will receive a notification email once your order is on its way, and we will also send you a text message when we’re nearby.

  • Requests outside of these times will incur an after-hours fee. Please email us at hello@waddleandwhisk.co.nz to discuss.

  • Please ensure someone is available at the delivery location between 8am-12pm on the scheduled day. For food safety reasons, we cannot leave orders unattended or on doorsteps, as they must be refrigerated until consumption and could attract pests. If no one is present, we will attempt to contact you to arrange an alternative solution. If we are unable to reach you, the order will be taken back with us, and a second delivery fee will apply for redelivery.

Uber Delivery Package
We are happy to accommodate deliveries arranged through the Uber Delivery Package service.

  • Please select “Pickup” at checkout and note “Uber Delivery” in the collection name.

  • This service is available during our standard 30minute pickup windows: Tuesdays to Fridays, 3pm–5pm in Northpark, East Auckland.

  • Important: If the designated pickup window is missed without prior notice (please notify us if the uber is running late within the first 15 minutes of your scheduled time), a $15 late fee will apply. We will hold your order until the next pickup day, however, in some cases, your order may need to be delivered by us instead and a delivery fee will be charged.

  • Once the cake is handed to the driver, Waddle & Whisk is not liable for any damage that may occur during transit.

Pickup - Northpark East Auckland

  • 30minute pickup windows are available Tuesdays to Fridays, 3pm–5pm.

  • Please select “Pickup” at checkout.

  • Important: If the designated pickup window is missed without prior notice (please notify us if you're running late within the first 20 minutes of your scheduled time), a $15 late fee will apply. We will hold your order until the next pickup day, however, in some cases, your order may need to be delivered by us instead and a delivery fee will be charged.
  • Please ensure you check your order at collection, as Waddle & Whisk is not responsible for any issues once the cake leaves the premises.

  • Requests outside of our pickup hours will incur an after-hours fee. Please email us at hello@waddleandwhisk.co.nz to discuss.